terms & conditions  

giles talbot may be referred to within these 'terms & conditions' as “giles talbot”, “our” or “we”. “You”, "the client" are the consumer or the business.
(Please ensure that you print, read and sign these conditions)
 
1) Contract
The client’s approval for work to commence shall be deemed a contractual agreement between the client and giles talbot.
Important: Approval for the work to commence and payment of the advance fee (sec.12) indicates that the client accepts the terms and conditions outlined in this document.
 
2) giles talbot Intellectual Copyright
We will hold intellectual copyright of any material, including any source code and original images created for the client until payment of the final invoice. At this time we will transfer this intellectual copyright to the client.
 
3) Clients Responsibilities with Regard to Copyright
In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by giles talbot in the construction of the website may have been purchased under license from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.
 
4) Registration Charges
All third party costs arising from the registration of a domain name shall be met by the Client. We recommend that clients register their own domain names so that they have full ownership of these but where we have registered a domain name on the client’s behalf we agree to transfer this domain name to the client immediately upon request and without charge.

5) Web Hosting
We provide web hosting services on a reseller basis. This means we pay an annual fee to a hosting company and are able to define hosting packages. This service is provided for your convenience and helps us to ensure your website is successfully installed on the Web Server which will be capable of supporting your website. We strongly recommend you us our hosting service but if you choose to host your website elsewhere we do not accept responsibility for the functionality of your website. It is your responsibility to ensure your hosting Company can provide appropriate services and functionality.
We do not accept responsibility for changes made to your website once we have provided you with the files. If you choose to host your website with us payment can be annually by direct bank transfer or cheque. You are entitled to cancel at any time but refunds are not given unless otherwise agreed by us at the time. If you decide to change to another host we will provide you with your files to allow you to upload to the new web server.
 
6) Search Engine Promotion
We are not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity.
 
7) Cancellation
Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
 
8)  IMPORTANT! Failure to Provide Required Website Content
To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be sent as an email with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
 
9) Conceptualising
Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. For higher cost websites this will be included but for low cost sites (below £3000) please bear in mind that unless previously agreed, only one concept is possible. You should therefore ensure that you let us have your preferred colour scheme and design requirements beforehand. If you don’t do this we will design the website appropriately but if it is not to your taste we may not be able to rework the website without additional charges. This is why it is often best to show us another website that you like as an example of what you require.
 
10) Travel Time and Expenses
Travelling time to and from customer premises is not generally included in our estimate. We reserve the right to make a charge for travelling time at our normal consultancy rates. Likewise we reserve the right to charge for travelling expenses. (NOTE: There will be no charges for travelling time or expenses incurred before you give your approval for work to commence.)
 
11) Quotations
The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.
 
12) Advance Payment
An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.
 
13) Payment terms
Payment is currently accepted by cheque or bankers draft in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.
 
14) Payment
Payment of any balance will be due within 30 days of final invoice date. Full publication of the web pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.
 
15) Late Payment
Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became over due) pursuant to the late payment legislation.
 
16) Future Support
The website is provided to and accepted by the client as a fully functioning, completed work. We are not responsible for future support. This support can normally be provided upon request and for an agreed fee. Our hourly rate is £35. No guarantee of future support is given unless an ongoing support package is negotiated.
 
17) Future Site Problems
Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and we will endeavour to protect it from this as much as we can during its creation. We cannot be held responsible for problems that develop on completed sites as a result of illegal activity.  
 
18) Compliance with Ecommerce, Accessibility or Other Regulations
We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues exist we recommend that the client takes legal advice from their company lawyer.
 
Notes:
Should giles talbot waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit us to waive the same clause on any other occasion.
 
By agreeing to these terms and conditions your statutory rights are not affected.
 
giles talbot reserves the right to change or modify any of these terms or conditions at any time.

Should clarification of any of the above be required please contact us.

Project Manager

Giles Crutchley

Please sign and return to the address below....

Date __________________________________

Name __________________________________

Signature __________________________________

Return Address:

Giles Talbot

12a Argyle Street

Norwich

Norfolk

NR1 2DA